Escalation Matrix for SMC
| Details of | Contact Person | Address | Contact Number | Email ID |
|---|---|---|---|---|
| Customer Care | Mr. Rohit Chhabra | 11/6B Shanti Chamber Pusa Road New Delhi 110005 | 1800-11-0909 Working Hours:- 10:00 to 07:00 PM | igc@smcindiaonline.com |
| Head of Customer Care | Ms. Monika Kumar | 11/6B Shanti Chamber Pusa Road New Delhi 110005 | 011-30111000 Extn. 666 Working Hours:- 10:00 to 07:00 PM | monika@smcindiaonline.com |
| DP Compliance officer HO(New Delhi) | Dev Roy Chowdhary | 8B Netaji Subhash Marg Daryaganj New Delhi 110002 | 011-30111333 Extn. 7631 Working Hours:- 10:00 to 07:00 PM | dp@smcindiaonline.com |
| DP Compliance officer Mumbai | Divya Pramod | A-401-402,LOTUS CORPORATE PARK GRAHAM FIRTH STEEL COMPOUND, (W) EXPRESS HIGHWAY, GOREGAON MUMBA-400063(Maharashtra ) | 022-67341600(Ext-1626) Working Hours:- 10:00 to 07:00 PM | dp.mumbai@smcindiaonline.com |
| DP Compliance officer Kolkata | Sanket Bera | 18, RABINDRA SARANI, PODDAR COURT, GATE NO.4, 5TH FLOOR , KOLKATA,WEST BENGAL-700001 (West Bengal) | 033-66127000(Ext.7036) Working Hours:- 10:00 to 07:00 PM | dp.kolkata@smcindiaonline.com |
| Principal Officer-Research Analyst | Ms. Aditi Aggarwal | 11/6B Shanti Chamber Pusa Road New Delhi 110005 | 011-30111000 Extn:108 Working Hours:- 10:00 to 07:00 PM | aditi@smcindiaonline.com |
| Chief Compliance Officer | Mr. Vikas Sethi | 11/6B Shanti Chamber Pusa Road New Delhi 110005 | 011-30111000 Extn. 340 Working Hours:- 10:00 to 07:00 PM | vikassethi@smcindiaonline.com |
| CEO ID | Mr. Ajay Garg | 11/6B Shanti Chamber Pusa Road New Delhi 110005 | 011-40753333 Working Hours:- 10:00 to 07:00 PM | ceo@smcindiaonline.com |
In absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with:
SEBI/ODR
- SEBI: https://scores.sebi.gov.in/ (SCORES 2.0)
- ODR Platform: https://smartodr.in/login
Exchange
- NSE: https://investorhelpline.nseindia.com/NICEPLUS/
- BSE: https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
- MCX: https://www.mcxindia.com/Investor-Services
- NCDEX: https://ncdex.com/investor_complaint
- MSEI: https://www.msei.in/Investors/Introduction
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.
Toll Free:1800 11 0909 | Tel:011-30111000
smc.care@smctradeonline.com